Performance Measure

Agency

Department of Mines, Minerals and Energy (409)

Measure Name

Percentage of customers satisfied with the Department of Mines, Minerals and Energy's Division of Mineral Mining services.

Measure Last Modified

Oct 09 2014 08:47

Measure Last Published

Aug 02 2019 12:14

Measure Status

Active

Data Source and Calculation

Data is derived from the Department of Mines, Minerals and Energy Division of Mineral Mining’s customer surveys addressing satisfaction with DMME’s services in providing information, permitting, and field inspections. The number of customers expressing satisfaction or higher is counted as a percentage of total questionnaires received from customers.

Enterprise Priorities and Strategies

Enterprise Initiative	Enterprise Priority	Enterprise Strategy

Associated Service Areas

SA Code	SA Name
50602	Mineral Mining Environmental Protection, Worker Safety and Land Reclamation

Measure ID

40950602.005.001

Measure Class

Other Agency

Measure Type

Outcome

Year Type

State FY

Preferred Trend

Stable

Frequency

Semi-Annually

Statistical Unit

Percentage

Baseline and Targets

Target Name	Date	Result
Baseline
Short Target 2020	06/30/2020	100
Long Target 2022	12/31/2022	100

Measure Results

Year	First Half	Second Half	Explanatory Note
2004	94.00	94.10	No customer surveys were returned during the second half of FY 2009 or FY2011.
2005	74.20	80.80	No customer surveys were returned during the second half of FY 2009 or FY2011.
2006	72.50	86.70	No customer surveys were returned during the second half of FY 2009 or FY2011.
2007	98.00	96.50	No customer surveys were returned during the second half of FY 2009 or FY2011.
2008	84.00	97.50	No customer surveys were returned during the second half of FY 2009 or FY2011.
2009	90.00	0.00	No customer surveys were returned during the second half of FY 2009 or FY2011.
2010	88.50	88.00	No customer surveys were returned during the second half of FY 2009 or FY2011.
2011	100.00	0.00	No customer surveys were returned during the second half of FY 2009 or FY2011.
2012	0.00	91.67	No customer surveys were collected during this time period.
2013	100.00	100.00
2014	100.00	100.00
2015	100.00	100.00
2016	100.00	100.00
2017	100.00	100.00
2018	100.00	100.00
2019	100.00