Performance Measure

Agency

Department of Mines, Minerals and Energy (409)

Measure Name

Percentage of customers satisfied with coal mine safety information and data provided by the Department of Mines, Minerals and Energy.

Measure Last Modified

Oct 09 2014 08:47

Measure Last Published

Aug 02 2019 12:14

Measure Status

Active

Data Source and Calculation

Data is taken from customer survey questions addressing satisfaction with the Department of Mines, Minerals and Energy's Division of Mines safety information. The percentage of customers rating themselves as satisfied is calculated. The measurement is based on the five year rolling average.

Enterprise Priorities and Strategies

Enterprise Initiative	Enterprise Priority	Enterprise Strategy

Associated Service Areas

SA Code	SA Name
50605	Coal Worker Safety

Measure ID

40950605.005.001

Measure Class

Other Agency

Measure Type

Outcome

Year Type

State FY

Preferred Trend

Stable

Frequency

Semi-Annually

Statistical Unit

Percentage

Baseline and Targets

Target Name	Date	Result
Baseline
Short Target 2020	06/30/2020	99
Long Target 2022	06/30/2022	99

Measure Results

Year	First Half	Second Half	Explanatory Note
2003	94.00	100.00
2004	96.00	95.00
2005	94.50	100.00
2006	97.50	97.50
2007	100.00	100.00
2008	97.80	97.50	DMME discovered a data entry error that resulted in raw, unaveraged data entered. The error has been corrected.
2009	97.90	98.20
2010	98.50	98.30
2011	98.50	98.60
2012	98.60	98.60
2013	98.60	98.80
2014	98.80	99.10
2015	99.30	99.50
2016	99.50	99.10	2nd half results only reflect surveys from the third quarter. No surveys were conducted in fourth quarter of fiscal year 2016.
2017	99.00	99.00
2018	99.20	99.10
2019	99.10