Performance Measure

Agency

Measure Name

Number of business days required to respond to mailed in requests for an automated vital record that requires no amendments to the vital record.

Measure Last Modified

Aug 04 2014 09:28

Measure Last Published

May 08 2017 10:44

Measure Status

Retired

Data Source and Calculation

Each request for a vital record is entered into a Correspondence Tacking System (CTS). The data collected from the request consists of the requestor’s name, identification and address, the registrant’s name, type of vital record needed, and payment. CTS also allows the collection of the date the request was received the date the vital record was mailed, the monies received as well as the type of currency. A status report is generated to capture all of this information.

Enterprise Priorities and Strategies

Enterprise Initiative	Enterprise Priority	Enterprise Strategy

Associated Service Areas

SA Code	SA Name

Measure ID

60140402.001.001

Measure Class

Other Agency

Measure Type

Outcome

Year Type

State FY

Preferred Trend

Decrease

Frequency

Annually

Statistical Unit

Number

Baseline and Targets

Target Name	Date	Result	Note
Baseline
Short Target 2020
Long Target 2022

Measure Results

Year	Result	Explanatory Note
2004	10.00	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2005	5.00	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2006	4.00	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2007	2.40	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2008	1.70	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2009	3.05	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2010	3.84	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2011	6.01	Due to an increase in the number of requests for vital records, changes in operational procedures, as well as turnover of temporary employees, the number of days required to respond to vital record requests increased for both FY2010 and FY2011.
2012	4.70
2013	2.29
2014