Performance Measure

Agency Virginia Alcoholic Beverage Control Authority (999) All measures for this agency • Days from the date of ABC violation to the completion of the hearings process [99930403.002.002] • Classified employee turnover rate [99980101.002.005] • ABC store density rate based on the population [99980102.002.003] • Product inventory annual turn rate [99980103.001.001] • Cases shipped per warehouse labor hour [M999AG12001] • Underage buyer compliance rate for retail alcohol licensees [99930403.001.001] • Underage buyer compliance rate for retail tobacco sales [99930403.001.002] • Days to process a new retail licensee application [99930403.002.001] • Amount of profits & taxes annually transferred from ABC to the General Fund. [99980101.001.004] • Management points assessed by Auditor of Public Accounts audit [99980101.002.002] • Number of times ABC is out of compliance on Department of Accounts Compliance Report [99980101.002.003] • Number of times ABC is out of compliance on DOA Compliance Report [99980101.002.004] • Wage employee turnover rate [99980101.002.006] • Underage buyer compliance rate for ABC Stores [99980102.001.001] • Percentage of stores meeting service standards compliance rate. [99980102.002.001] • Overall customer satisfaction with ABC Stores by biennial in-store customer survey results [99980102.002.004] • Days from the date ABC violation/contested application referred for a hearing to the completion of the hearings process [999.0001]

Measure Name Days from the date ABC violation/contested application referred for a hearing to the completion of the hearings process

Measure Last Modified Nov 10 2015 08:53 Measure Last Published Sep 05 2019 02:14 Measure Status Active Data Source and Calculation # of days between date case arrives in Hearings division and Board Order date (date of board order minus date case received in hearings) Enterprise Priorities and Strategies Enterprise Initiative Enterprise Priority Enterprise Strategy StandIn X Associated Service Areas SA Code SA Name StandIn X

Measure ID 999.0001 Measure Class Agency Key Measure Type Output Year Type State FY Preferred Trend Decrease Frequency Annually Statistical Unit

Baseline and Targets Target Name Date Result Note Baseline Short Target 2020 Long Target 2022 StandIn X

Measure Results Year Result Explanatory Note 2013 2014 78.00 2015 132.00 2016 164.00 2017 69.00 2018 2019 StandIn X

- Run Date: 09/15/2021 03:00:14