Performance Measure
Agency
Virginia Alcoholic Beverage Control Authority (999)
Measure Name
Percentage of stores meeting service standards compliance rate.
Measure Last Modified
Oct 07 2014 01:55
Measure Last Published
Sep 05 2019 02:14
Measure Status
Active
Data Source and Calculation

Number of stores checked divided by the Mystery Shopper Program and the number of stores meeting service standards.

Enterprise Priorities and Strategies
Enterprise InitiativeEnterprise PriorityEnterprise Strategy
Associated Service Areas
SA CodeSA Name
Measure ID99980102.002.001
Measure ClassOther Agency
Measure TypeOutcome
Year TypeState FY
Preferred TrendIncrease
FrequencyAnnually
Statistical Unit
Baseline and Targets
Target NameDateResultNote
Baseline
Short Target 2020
Long Target 2022
Measure Results
YearResultExplanatory Note
200578.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
200690.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
200792.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
200893.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
200993.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201096.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201196.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201293.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201393.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201489.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201590.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201692.00The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
201795.00This number was calculated by dividing the number of stores that met service standards by the number of stores checked by the Mystery Shopper Program
2018
2019
- Run Date: 09/15/2021 03:00:07