Performance Measure
Agency
Department of Accounts (151)
Measure Name
Percent of time that financial management systems are available to customer state agencies.
Measure Last Modified
Sep 23 2020 12:05
Measure Last Published
Aug 05 2019 12:21
Measure Status
Active
Data Source and Calculation

The Department of Accounts (DOA), system owner of financial management systems, is responsible for providing system availability to its state agency customers. Virginia Information Technologies Agency/Northrop Grumman (VITA/NG) provides the infrastructure to deliver these systems to DOA's customers and provides the data for this measure to ensure DOA service levels are met. The percentage is calculated by dividing the number of work days the systems administered by DOA are available to customer state agencies by the total number of work days for the period.

Enterprise Priorities and Strategies
Enterprise InitiativeEnterprise PriorityEnterprise Strategy
Government and CitizensCustomer ServiceDeliver high quality products and services to customers in a timely manner.
Associated Service Areas
SA CodeSA Name
Measure ID15172404.001.003
Measure ClassAgency Key
Measure TypeOutput
Year TypeState FY
Preferred TrendStable
FrequencyAnnually
Statistical UnitPercent
Baseline and Targets
Target NameDateResultNote
Baseline06/30/201899.51
Short Target 202006/30/202095Target will be calculated excluding planned system maintenance downtime
Long Target 202206/30/202295Target will be calculated excluding planned system maintenance downtime
Measure Results
YearResultExplanatory Note
2011100.00
2012100.00
201399.90
2014100.00
201599.90
2016100.00
201799.90
201899.51Systems were available 100+ of workdays - there were just some short outages within the workday at times.
201999.93Systems were available 100+ of workdays - there were just some short outages within the workday at times.
2020
VP1.31 - Run Date: 04/30/2021 07:33:24