Performance Measure
Agency
Department of Accounts (151)
Measure Name
Rate of receipt of a 'satisfactory ranking' on the overall customer service survey for each agency served by the Department of Account's (DOA) Payroll Service Bureau (PSB) indicates timely and accurate payroll processing.
Measure Last Modified
Apr 14 2020 06:42
Measure Last Published
Aug 05 2019 12:21
Measure Status
Active
Data Source and Calculation

A customer service survey is distributed to all participating state agencies to determine the level of service being provided. The survey is done annually in September of each year covering service in the previous fiscal year. Results are collected by DOA's Payroll Service Bureau division and interpreted. To determine the percentage, divide the total number of surveys that received a ranking of at least 'satisfactory' on overall customer service by the total number of agency surveys received.

Enterprise Priorities and Strategies
Enterprise InitiativeEnterprise PriorityEnterprise Strategy
Government and CitizensCustomer ServiceDeliver high quality products and services to customers in a timely manner.
Associated Service Areas
SA CodeSA Name
Measure ID15182601.001.001
Measure ClassOther Agency
Measure TypeOutput
Year TypeState FY
Preferred TrendStable
FrequencyAnnually
Statistical UnitPercent
Baseline and Targets
Target NameDateResultNote
Baseline06/30/2018100
Short Target 202006/30/2020100
Long Target 202206/30/2022100
Measure Results
YearResultExplanatory Note
2006100.00
2007100.00
2008100.00
2009100.00
2010100.00
2011100.00
2012100.00
2013100.00
2014100.00
2015100.00
2016100.00
2017100.00
2018100.00
2019100.00
2020
VP1.31 - Run Date: 04/30/2021 07:33:37