Performance Measure

Agency Department of Motor Vehicles (154) All measures for this agency • Percentage of safety belt usage in Virginia [15460508.003.001] • Percentage of payments made in accordance with prompt pay requirements [15469901.005.002] • Average cost to renew vehicle registration [15460101.004.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472814.001.001] • Average wait time for customers conducting business in Customer Service Centers [15460101.002.001] • Average statewide wait time for customers conducting business with DMV Direct [15460101.002.002] • Percent of transactions conducted through preferred services. (Vehicle Registration Renewals) [15460101.004.002] • Percentage of motor vehicle liability insurance that can be verified electronically [15460103.003.002] • Percentage of trucks screened and weighed electronically in comparison to manual transactions [15460105.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15460507.001.001] • Number of traffic fatalities [15460508.001.001] • Number of heating, ventilation, and air conditioning system failures per fiscal year [15469915.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472803.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472810.001.001] • Number of serious injuries [154.0001] • The percentage of International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) credential transactions that customers complete online [154.0003] • Number of other Government services transactions performed [154.0002] • Percentage of IT projects on-time/on-budget for the year [15469902.001.001]

Measure Name The percentage of International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) credential transactions that customers complete online

Measure Last Modified Oct 21 2020 09:33 Measure Last Published Nov 14 2018 10:49 Measure Status Active Data Source and Calculation Information is extracted from two reports provided by Conduent, the Monthly Work Accounting Register and the IFTA Credential Transactions per Branch. Enterprise Priorities and Strategies Enterprise Initiative Enterprise Priority Enterprise Strategy Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making. StandIn X Associated Service Areas SA Code SA Name 60105 Motor Carrier Regulation Services StandIn X

Measure ID 154.0003 Measure Class Other Agency Measure Type Output Year Type State FY Preferred Trend Increase Frequency Annually Statistical Unit

Baseline and Targets Target Name Date Result Note Baseline 06/30/2018 62.1 Short Target 2020 06/30/2020 65 Long Target 2022 06/30/2022 70 StandIn X

Measure Results Year Result Explanatory Note 2016 56.50 2017 57.30 Reported result is the average of all IRP and IFTA credential transactions completed online. 2018 62.10 Reported result is the average of all IRP and IFTA credential transactions completed online. 2019 63.30 Reported result is the average of all IRP and IFTA credential transactions completed online. 2020 62.30 Reported result is the average of all IRP and IFTA credential transactions completed online. 2021 StandIn X

VP1.31 - Run Date: 04/30/2021 07:34:30