Performance Measure

Agency Department of Motor Vehicles (154) All measures for this agency • Percentage of safety belt usage in Virginia [15460508.003.001] • Percentage of payments made in accordance with prompt pay requirements [15469901.005.002] • Average cost to renew vehicle registration [15460101.004.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472814.001.001] • Average wait time for customers conducting business in Customer Service Centers [15460101.002.001] • Average statewide wait time for customers conducting business with DMV Direct [15460101.002.002] • Percent of transactions conducted through preferred services. (Vehicle Registration Renewals) [15460101.004.002] • Percentage of motor vehicle liability insurance that can be verified electronically [15460103.003.002] • Percentage of trucks screened and weighed electronically in comparison to manual transactions [15460105.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15460507.001.001] • Number of traffic fatalities [15460508.001.001] • Number of heating, ventilation, and air conditioning system failures per fiscal year [15469915.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472803.001.001] • Percentage of payments within 30 calendar days upon receipt of certified documents [15472810.001.001] • Number of serious injuries [154.0001] • The percentage of International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) credential transactions that customers complete online [154.0003] • Number of other Government services transactions performed [154.0002] • Percentage of IT projects on-time/on-budget for the year [15469902.001.001]

Measure Name Percentage of payments made in accordance with prompt pay requirements

Measure Last Modified Nov 17 2020 07:33 Measure Last Published Nov 14 2018 10:49 Measure Status Active Data Source and Calculation Rate will be reported from the Commonwealth's Prompt Pay Report Enterprise Priorities and Strategies Enterprise Initiative Enterprise Priority Enterprise Strategy Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making. StandIn X Associated Service Areas SA Code SA Name 69901 General Management and Direction StandIn X

Measure ID 15469901.005.002 Measure Class Agency Key Measure Type Outcome Year Type State FY Preferred Trend Stable Frequency Annually Statistical Unit Percentage

Baseline and Targets Target Name Date Result Note Baseline 06/30/2018 99.58 Short Target 2020 06/30/2020 100 Long Target 2022 06/30/2022 100 StandIn X

Measure Results Year Result Explanatory Note 2013 99.95 2014 100.00 2015 100.00 2016 99.47 2017 100.00 Transmittal and Vendor issues with Cardinal in July 2016 resulted in 99.30 percent of payments in compliance. Average of payments in compliance for all 4 quarters in FY2017 equal 100 percent 2018 99.58 2019 99.75 2020 100.00 2021 StandIn X

VP1.31 - Run Date: 04/30/2021 07:34:26