Performance Measure

Agency Department of Taxation (161) All measures for this agency • 1. Outstanding value of bill collections by age [161.0016] • 2. Collections Revenue by Fiscal Year [161.0017] • Percentage complete and project health [161.0018] • Percentage turnover rate within 5 years [161.0025] • Cost to collect $1 in taxes [161.0013] • Total Agency cost per taxpayer [161.0014] • Average turnover rate for employees with less than five years of service. [161.0012] • Percentage of critical safeguard violations resolved within 2 business days [161.0010] • Unresolved technology vulnerabilities >90 days old [161.0015] • Percentage of Internal Audit plan completed [161.0002] • Percent of fiscal impact statements provided to the House or Senate Finance Committee before consideration. [16171507.001.001] • Percentage of open individual income and sales tax appeals less than 120 days old. [16171508.001.001] • Percentage variance on official revenue forecast [16171509.001.001] • Average cost to process an individual income tax return. [16173214.001.002] • Number of taxpayer interactions with the Agency made through the Department's electronic channels. [16173214.002.002] • Percentage of calls answered before callers disconnect [16173217.001.001] • Percentage of savings of total approved purchase orders [161.0019] • Number of completed succession plans [161.0026] • Total number of incoming calls [161.0027] • Percentage of employees attending leadership training [161.0028] • Percentage of returns sent to Error Resolution [161.0020] • Percentage of electronic payments from Individual taxpayers [161.0021] • Impressions (number of taxpayers who have viewed our content on tax.virginia.gov) [161.0022] • BELONG Score - attitudinal survey; measures how employees feel respected and valued in the areas of: - BACKGROUND - ENGAGEMENT - LIFESTYLE - OPPORTUNITIES - NECESSITIES - GROWTH [161.0023] • Number of audit cases created. [16173218.001.002] • Percentage of the compliance goal collected annually. [16173219.001.001] • Percentage of Non Profit Exemption Applications processed within 60 days [161.0008] • Percentage of vulnerability scans of systems completed [161.0009] • Percentage of localities that achieve assessments between 70% and 130% of fair market value. [16173410.001.001] • Average number of courses per year for all employees [16179900.005.001] • Average rating received on customer satisfaction surveys. [M161SA12001] • Average rating received on customer satisfaction surveys. [M161SA12003] • Percentage of refunds stopped and identified as fraudulent. [161.0011] • Error rate % of local distribution of sales and use tax [161.0001] • Average employee development days per employee per year [161.0007] • Percentage of all refunds from current-year electronically-filed returns issued within 12 days of receipt of the return [16173214.001.001] • Percentage of customers who give the agency a satisfactory rating. [16179902.001.001] • Percentage of individual income tax refunds from current year e-filed returns issued within 15 days of receipt of the return [161.0004] • Percentage of all returns and payments filed electronically [161.0005] • Percentage of individual income tax and sales and use tax appeals < 120 days old [161.0006] • Percentage turnover rate within 1 year [161.0024] • Percentage of returns and payments filed electronically [161.0003]

Measure Name Percentage of returns and payments filed electronically

Measure Last Modified Sep 05 2023 04:17 Measure Last Published Sep 21 2023 10:03 Measure Status Active Data Source and Calculation Total number of paper and electronic returns and payments are tracked. The total number of electronic returns and payments is divided by total returns and payments. Associated Service Areas SA Code SA Name StandIn X

Measure ID 161.0003 Measure Class Agency Key Measure Type Output Year Type State FY Preferred Trend Increase Frequency Annually Statistical Unit Percentage

Baseline and Targets Target Name Date Result Note Baseline 85 percent of all returns and payments filed electronically Short Target 2023 86 Long Target 2024 90 StandIn X

Measure Results Year Result Explanatory Note 2013 2014 2015 75.00 2016 77.00 2017 79.00 2018 81.00 2019 81.00 2020 85.00 2021 85.00 2022 87.00 2023 89.00 2024 StandIn X

- Run Date: 04/25/2024 03:35:49