Performance Measure
Agency
Department of Accounts (151)
Measure Name
Percentage of time the state's enterprise application system Cardinal, administered by the Department of Accounts, is available to customer state agencies.
Measure Last Modified
Sep 21 2020 02:34
Measure Last Published
Aug 05 2019 12:21
Measure Status
Active
Data Source and Calculation

The Department of Accounts (DOA), system owner of Cardinal, is responsible for providing system availability to its customer state agencies. The Virginia Information Technologies Agency (VITA) provides the infrastructure to deliver the system to DOA's customers and provides the data for this measure to ensure DOA service levels are met. The percentage is calculated by dividing total number of work days the system is available to customer state agencies by the total number of work days in the period.

Enterprise Priorities and Strategies
Enterprise InitiativeEnterprise PriorityEnterprise Strategy
Government and CitizensCustomer ServiceDeliver high quality products and services to customers in a timely manner.
Associated Service Areas
SA CodeSA Name
Measure IDM151SA12002
Measure ClassOther Agency
Measure TypeOutput
Year TypeState FY
Preferred TrendStable
FrequencyAnnually
Statistical UnitPercent
Baseline and Targets
Target NameDateResultNote
Baseline06/30/201899.9
Short Target 202006/30/2020100
Long Target 202206/30/2022100
Measure Results
YearResultExplanatory Note
201399.90
2014100.00
201599.90
201699.90
201799.90
201899.90
201999.90
2020
VP1.31 - Run Date: 04/30/2021 07:32:52